We know schedules can change quickly, but unfortunately, skipping, rescheduling, or cancelling an appointment with fewer than 48 hours until the start time can cause your professional to lose valuable work.
Therefore, rescheduling an appointment 48 hours’ before your session time there is no rescheduling fee.
We do allow a one-time reschedule with less than 48 hours notice since we do understand that real emergencies happen,
You are only allowed one time to reschedule with less than 48 hours notice. After that you will be blacklisted.
If you reschedule your appointment with less than 48 hours’ notice you will be charged half of the original service fee. Final adjusted balance will be due at the time of your rescheduled appointment.
Cancellation: If you cancel your appointment with less than 48 hours’ notice you will be charged 100% of the service price plus $20.00 USD cancellation fee. All third party purchases will be required to pay the $50 required deposit.
Late Fee: We allow a 10 minute grace period. Clients that arrive 15-20 minutes late will be charged a $20 inconvenience fee. No client will be seen after 20 minutes late.
Last Minute Rescheduling Fee: There is a rescheduling fee of $25 for all appointments rescheduled with less than 48 hours notice.
If you think there's a mistake and that you were incorrectly charged a fee, please email us at Payments@TheRelaxationShopAndSpa.com or contact us using the form below.
Prices and fees are subject to change.